Frequently Asked Questions

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Learn more about our store's secure checkout experience.
For more information, you can also read Shopify's Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies such as Visa, Mastercard and American Express.

Domestic shipping may take up to 5 business days. International shipping may take up to 14 business days. Due to global supply chain challenges, shipping times may be longer than usual.
Shipping rates may vary depending on your region and are calculated at checkout. Here are the full details of our shipping policy.
Yes, we offer free shipping on large domestic orders. Check cart to see current offer on free shipping.

Yes, we ship our products worldwide. Please note that free shipping is not applicable for international orders and shipping rates may vary depending on your region.
A full list of all our shipping areas can be found here. If your country or region is not listed, please feel free to contact us to see if we can work out the details.

Yes, we comply with GDPR standards, your data is strictly confidential and used only to process your orders.

Yes, we offer full and partial refunds. Please inquire for more information on our refund policy.
A refund request can be submitted within one month of purchase.
In case the product and packaging are unopened and undamaged, you are entitled to a full refund. In case the packaging has been opened and the product has been used, you are entitled to a partial refund. In case a product has been damaged and the damage is not covered by your warranty, you are not eligible for a refund. Please check our terms of use to see if you are eligible for a refund.

When an order does not include free shipping, all shipping costs (including return shipping costs) are the responsibility of the customer.
When an order includes free shipping, only the return costs are the responsibility of the customer.

You can contact us by email: contact@orthopediepro.com
Via our online contact form.

Payments and Security